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Terms and conditions

About Us


The Ultimate Bullworker Guide is dedicated to your total satisfaction. If you have any suggestions or comments, please contact us. The Ultimate Bullworker Guide issues invoices for every article sold.

Making a purchase


Making a purchase could not be easier. Just browse our on-line shop, click on the required products and add to cart button to put them into your shopping cart. After you have finished your selection, click on Checkout and you will be asked for the necessary details we need to complete your order. The Ultimate Bullworker Guide use Paymill to process online payments. Paymill is a safe, faster, more secure way to pay online. We accept all major credit and debit cards. You may cancel your order within 7 days of your receipt of the goods in accordance with our terms & conditions. Refunds are made within 30 days of cancellation. Please note return postage is not refunded. We aim to respond to all issues within 1 working day, we will also endeavour to keep you informed throughout the process. Your statutory rights are not affected.

Shipping and Handling


Please note that shipping and handling costs will be calculated and added to your order value before you are asked to enter your payment details. If you find we currently do not ship to your country please contact us and we will add it to the list of available countries.

Delivery Schedule


We will normally process your order within 24 hours with delivery to the UK typically taking between 1 and 5 working days, however please allow up to 28 days for delivery.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges


All quoted prices include VAT where applicable.

Credit Card Security


All credit card numbers are fully encrypted by PayPals secure servers when the order is placed. They are not held in clear text on any web site or server. We know of no documented cases of credit card fraud using our shopping system over the internet. We do not store your credit card details on computer once the order has been dispatched.

Guarantee


TheUltimate Bullworker Guide would like to guarantee your satisfaction. If we fail to provide you with the same high standards of service that our customers have come to expect, please contact us, your statutory rights are not affected. Clients can always delete their personal data.

Privacy Policy


The Ultimate Bullworker Guide does not disclose buyer's information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. The Ultimate Bullworker Guide is committed to safeguarding the privacy of our users while providing the highest possible quality of service. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 and according to the Which Web Trader Code of Practice If you have any requests concerning your personal information or any queries with regard to these practices please contact data@which.net Information collected; we collect the information you supply to us through enquiry and registration forms and every time you e-mail us. We also collect information automatically about your visit to our site. The information obtained in this way is only used in aggregate form and as such cannot be used to identify you. This aggregate information is used to build up marketing profiles aid strategic development and audit usage of the site. We do not send out any unsolicited marketing material to any of our customers.

Returns and Refunds


You may cancel your order within 7 days in accordance with our terms & conditions. Refunds are made within 30 days of cancellation. Goods may be returned under a guarantee 365 days after receiving them. Please note we do not refund postage when returning goods to us unless they are deemed faulty. If you are unsure of your size, please check our Size Guides prior to ordering. We recommend that customers use recorded delivery if returning goods to us as we cannot be held responsible for any items deemed "lost in the post". Please see Returns for for more details and our returns form.


Contact Details:


Lanehead Farmhouse

Lanehead

Durham

DL13 1AJ

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